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Returns / Exchanges

To initiate a return or exchange, please contact us.

Return Policy

Our return / exchange policy is simple! If for whatever reason you aren't happy with your purchase, we will be happy to accept returns for a full refund, for up to 60 days after purchase.

Please mail returns using the carrier of your choice to the following address:

Kinacle

5426 Barrett Road Unit A107,

Ferndale, WA 98248 USA

We recommend using an insured mail service, as unfortunately we cannot be responsible for shipments that never make it to us. Please note that we cannot accept C.O.D shipments.

Once your return is delivered, we will process a refund to the original form of payment within 24 hours.

Gift Returns

If returning a gift, we can only process refunds for the original purchaser that placed the order.

Defective Products

If your product experienced a defect (such as damaged during shipping) please contact us prior to mailing anything back, as we'd love to make things right!

Conclusion

We want to do everything possible to make your shopping experience as easy and enjoyable as possible. If there are ever any questions that we can answer for you, or anything that we can help you with, please do not hesitate to reach out!

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